Refund Policy

1. Nature of Our Services

DigitizeeCloud does not sell a self-service subscription product or off-the-shelf software license. Every engagement is a professional service that is custom-scoped for the client. Before any payment is requested, we confirm the scope of work, deliverables, timeline, and price in writing, and work begins only after the client accepts that scope. This policy should be read together with our Terms of Service and any project-specific proposal or statement of work, which take precedence where they conflict with this page.

2. Quotes, Deposits, and Payment Terms

Most projects are billed using one of the following structures, which is stated in your proposal or invoice before work begins:

• Project fee: A fixed price for a defined scope, often split into a deposit to begin work and a balance on delivery.
• Milestone billing: Larger projects are divided into milestones, each invoiced and paid as that portion of the work is completed.
• Recurring managed services: Ongoing services (such as cloud, server, or infrastructure management) are billed in advance for each service period.

Deposits and milestone payments reserve our team's time and cover work performed for your project. They are applied to your total project cost.

3. Cancellations

You may request to cancel a project at any time by contacting us in writing. How a cancellation is handled depends on how much work has been completed:

• Before work has started: If you cancel before we have begun work, you are eligible for a refund of your deposit, less any third-party costs already incurred on your behalf (see Section 5).
• After work has started: If work is already underway, fees for work completed up to the cancellation date are non-refundable. Any remaining unearned balance is refunded.
• Recurring managed services: You may cancel at any time. Cancellation stops future billing; the current paid service period is not refunded but service continues until the end of that period.

4. Refund Eligibility

Refunds are determined by the stage of the engagement:

• Work not yet started: Full refund of amounts paid, less any non-recoverable third-party costs already incurred on your behalf.
• Work in progress: A prorated refund of any amount paid that exceeds the value of work already performed, as reasonably assessed against the agreed scope.
• Delivered or accepted work: Once a deliverable or milestone has been delivered, or the project has been completed and accepted, those fees are non-refundable.

Refunds are issued at our reasonable discretion based on the criteria above and may be declined where there is evidence of abuse or breach of our Terms of Service.

5. Non-Refundable Items

The following are not eligible for refund:

• Third-party costs purchased on your behalf, such as domains, servers, hosting, software licenses or subscriptions, paid APIs, and advertising spend.
• Completed and delivered milestones or deliverables.
• Time and labor already performed on your engagement.
• Expedited or rush fees once the expedited work has begun.
• Service periods already in progress for recurring managed services.

6. How to Request a Refund

To request a refund or discuss billing, please:

1. Email support@digitizeecloud.com.
2. Include the email address associated with your project and your invoice or transaction ID.
3. Describe your request and the reason for it.

We review refund requests and respond within 2-3 business days. If a refund is approved, it is issued to the original payment method, typically within 5-10 business days depending on your bank or card provider.

7. Billing Errors

If you believe you have been charged in error or charged more than once, contact us at support@digitizeecloud.com as soon as possible. Verified billing errors and duplicate charges are refunded in full.

8. Disputes and Chargebacks

If you have any concern about a charge, please contact us first so we can resolve it directly. We are committed to working with you in good faith. Initiating a chargeback before contacting us may result in suspension of active work and ineligibility for future services while the dispute is reviewed. We maintain records of scope agreements, deliverables, and communications to support a fair resolution of any dispute.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes are posted on this page with an updated "Last Updated" date. The policy in effect at the time you accepted your project scope governs that engagement.

10. Contact Us

If you have questions about this Refund Policy or need help with a refund request, contact us:

Email: support@digitizeecloud.com

Phone: +1 (505) 461-8384

Company: Digitize Agency LLC

Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States

Business hours: Monday to Friday, 9 AM - 6 PM MST. We respond to billing and refund requests within 2-3 business days.